FINEMECH Inc. PRIVACY
STATEMENT
This
privacy statement covers the site WWW.FINEMECH.COM. Because Finemech
Inc.
wants to demonstrate its commitment to its users’ privacy,
it is disclosing its information practices and its privacy practices.
The statement contains details of Finemech’s policies in the
following areas:
- What personally identifiable information Finemech
Inc. collects.
- What personally identifiable
information third parties collect through the Web site.
- What
organization collects the information.
- How Finemech Inc. uses the information.
- With
whom
Finemech Inc.
may share user information.
- What choices
are available to users regarding collection, use and distribution
of
the information.
- What
types of
security procedures are in place
to protect the
loss, misuse
or alteration of information under Finemech
Inc.’s
control.
- How users can correct
any inaccuracies in the information.
If
users have questions or concerns regarding this statement, they
should contact Peter Boot, President & Chief Executive Officer
by e-mail, phone, fax or mail.
Information Collection
Finemech Inc is the sole owner of the information collected on
WWW.FINEMECH.COM. Finemech Inc. collects information from its
users at several different
points on our Web site. Registration
A user may optionally complete the registration form. During registration
a user gives contact information (such as name and email address).
We use this information to contact the user about services on our
site for which he/she has expressed interest. It is optional for
the user to provide demographic information (such as income level
and gender), and unique identifiers (such as, username and password),
but encouraged so we can provide a more personalized experience
on our site.
Order
We request information from the user on our order form. A user must
provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes
and to fill customer’s orders. If we have trouble processing
an order, the information is used to contact the user.
Profile
We may store information that we collect through cookies, log files,
clear gifs, and/or third parties to create a profile of our users.
A profile is stored information that we keep on individual users
that details their viewing preferences. Consequently, collected
information is tied to the users personally identifiable information
to provide offers and improve the content of the site for the user.
This profile is used to tailor a user’s visit to our Web
site, and to direct pertinent marketing promotions to them. We
do not share your profile with any other third parties.
Cookies
A cookie is a piece of data stored on the user’s computer tied
to information about the user. We may use both session ID cookies
and persistent cookies. For the session ID cookie, once users close
the browser, the cookie simply terminates. A persistent cookie is
a small text file stored on the user’s hard drive for an extended
period of time. Persistent cookies can be removed by following Internet
browser help file directions.
By setting
a cookie on our site, users would not have to log in a password
more
than once, thereby saving time while on our site.
If users reject the cookie, they may still use our site. Persistent
cookies enable us to track and target the interests of our users
to enhance the experience on our site. See the “Profile” section.
Some of our business partners may use cookies on our site (for example,
advertisers). However, we have no access to or control over these
cookies, once we have given permission for them to set cookies for
advertising.
Third Party Advertising
There is no third party advertising on Finemech’s site.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the site,
track user’s movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are
not linked to personally identifiable information
Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs (a.k.a. Web
Beacons/Web Bugs), that help us better manage content on our site
by informing us what content is effective. Clear gifs are tiny
graphics with a unique identifier, similar in function to cookies,
and are used to track the online movements of Web users. The main
difference between the two is that clear gifs are invisible on
the page and are much smaller, about the size of the period at
the end of this sentence. Clear gifs are not tied to users’ personally
identifiable information.
In addition, we may use clear gifs in our HTML-based emails to let
us know which emails have been opened by the recipients. This allows
us to gauge the effectiveness of certain communications and the effectiveness
of our marketing campaigns. If users would like to opt-out of these
emails, please see the Opt-out section.
Communications from the Site
We may use the following communications from our site from time to
time.
Special Offers and Updates
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information
on products, services, special deals, and a newsletter. Out of
respect for the privacy of our users we present the option to not
receive these types of communications. Please see the Choice and
Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out of these communications, though they can
deactivate their account. However, these communications are not
promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we
reply via email or phone, in accordance with the users wishes.
Sharing
We may share information in the following circumstances.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need
to disclose personal information when required by law wherein we
have a good-faith belief that such action is necessary to comply
with a current judicial proceeding, a court order or legal process
served on our Web site.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card
processing company to bill users for goods and services. These
companies do not retain, share, store or use personally identifiable
information for any secondary purposes.
Business Transitions
In the event Finemech Inc. goes through a business transition, such
as a merger, being acquired by another company, or selling a portion
of its assets, users’ personal information will, in most
instances, be part of the assets transferred. Users will be notified
via email and prominent notice on our Web site for 30 days prior
to a change of ownership or control of their personal information.
If as a result of the business transition, the users’ personally
identifiable information will be used in a manner different from
that stated at the time of collection they will be given choice
consistent with our notification of changes section.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having
their information used for purposes not directly related to our site
at the point where we ask for information. For example, our order
form has an ‘opt-out’ mechanism so users who buy a product
from us, but don’t want any marketing material, can keep their
email address off of our lists.
Users who no longer wish to receive our promotional communications
may opt-out of receiving these communications by replying to unsubscribe
in the subject line in the email or email us at mailto:sales@finemech.com
Users of our site are always notified when their information is
being collected by any outside parties. We do this so our users can
make an informed choice as to whether or not they should proceed
with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that
we, Finemech Inc., are not responsible for the privacy practices
of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of each and every
Web site that collects personally identifiable information. This
privacy statement applies solely to information collected by this
Web site.
Surveys
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to
disclose this information. The requested information typically
includes contact information (such as name and shipping address),
and demographic information (such as zip code). Survey information
will be used for purposes of monitoring or improving the use and
satisfaction of this site. Users’ personally identifiable
information is not shared with any third parties unless we give
prior notice and choice. Though we may use an intermediary to conduct
these surveys or contests, they may not use users’ personally
identifiable information for any secondary purposes.
Tell-A-Friend
If a
user elects to use our referral service for informing a friend about
our site, we ask them for the friend’s name and email
address. Finemech Inc. will automatically send the friend a one-time
email inviting them to visit the site. Finemech Inc. stores this
information for the sole purpose of sending this one-time email and
tracking the success of our referral program. The friend may contact
Finemech Inc. at mailto:sales@finemech.com to request the removal
of this information from our database.
Security
This Web site takes every precaution to protect our users’ information.
When users submit sensitive information via the Web site, their information
is protected both online and off-line.
When
our registration/order form asks users to enter sensitive information
(such as credit
card number and/or social security number), that
information is encrypted and is protected with the best encryption
software in the industry – SSL
While
we use SSL encryption to protect sensitive information online,
we also
do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who
need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted access
to personally identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return, they
must re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our security and
privacy practices. Any time new policies are added, our employees
are notified and/or reminded about the importance we place on privacy,
and what they can do to ensure our users’ information is protected.
Finally, the servers that store personally identifiable information
are in a secure environment,
Supplementation of Information
In order for this Web site to properly
fulfill its obligation to users it is necessary for us to supplement
the information we receive
with information from 3rd party sources.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing
user database to better target our advertising and provide pertinent
offers we think our users would be interested in. We use this information
to enhance or overlay the ‘profile’ of individual users.
This aggregate marketing data is therefore tied to the users’ personally
identifiable information. See also the “Profile.”
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such
as zip code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or delete/deactivate
users’ personally identifiable information. This can be done
by emailing our Customer Support at customerservice@finemech.com
Or, contact us by telephone or mail at the contact information given
in the Contact section.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem
appropriate so our users are always aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it. We will use information in accordance with the privacy
policy under which the information was collected.
If,
however, we are going to use users’ personally identifiable
information in a manner different from that stated at the time of
collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different manner.
However, if users have opted out of all communication with the site,
or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner. In
addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database,
we will post a prominent notice on our Web site notifying users of
the change. In some cases where we post a notice we will also email
users, who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
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